Times Of India Complaints & Reviews

Hello times team,

This is vp singh here. First of all, i want to thank you for all the support you have been giving me on the times internet. I would also like this message to be sent to mr. Kabeer sharma (Grievance officer). This email regards sensitive personal information.

I apologize for these constant e-mails i have been sending your team for the past two weeks. I apologize for any disturbance for sending several e-mails. But, this is an emergency report. I need to take this to the next level as the conflicts are not resolved yet.

For nearly a month from nov 2019-dec 2019, i have noticed there has been impersonation of my account on the times internet. Not only impersonation, but the user who is behind these fake accounts has been posting insulting comments on the times internet by pretending to post as me. The user copied my name. My location, and created a profile. I want to ask if there is an option to block a user on the times internet, so that the user can not stalk all my comments.

The problem is that the user is not using a times profile because his original impersonated times account has been blocked, so he is signing up and commenting by using other options, and he is not giving up with his practice of impersonation. His original impersonated times profile
Was https://mytimes.indiatimes.com/profile/21singh_kratik, which has been blocked already as i already reported it to the team.

This is not a coincidence that the user and i have the same name and location as i am 100% sure that the same user who is currently faking to be my profile created the accounts: https://mytimes.indiatimes.com/profile/mcshindoa and https://mytimes.indiatimes.com/profile/21singh_kratik as the behavior from these two accounts seem very similar to what the user is showing now. Both of these accounts have been reported and blocked by the times internet, but unlike these two accounts, the user who is currently committing impersonation against me is not using a times account, but somehow he is still getting access to commit the same behavior to what he did in these two accounts.

Just a few months, the user created another account: https://mytimes.indiatimes.com/profile/[protected]#_ga=2.52867624.[protected].[p...⇄ the user saw my location, and he is posting offensive comments towards hindus and towards indians. He is accusing indian-american hindus of being offensive towards muslims, which is all slanderous.

In all these three accounts, i have observed:
The user changed his previous name to my name (The user changes names pretty often).
The user changed his location to my location (Which i write very specifically), so it is easy to tell the user is committing impersonation
The user is copying and pasting some of my comments, and editing/publishing them his own way
The user is stalking all my comments and replying to comments that are several days old
The user is writing in identical formats (The user sometimes writes in all caps or all lowercase)
The user is repeating the same comments
The user has commented on the article: https://timesofindia.indiatimes.com/india/927-hindu-sikh-migrants-from-pakistan-...⇄ this is the only known information i have of him.

I have flagged this comment, but i am not sure if the moderators are noticing as it is clearly showing hatred towards the community of muslims. I am still wondering how this user got access to comment even when his profile has been blocked. I also flagged this comment for impersonation, but i want to know if i can flag or report a specific user to the times internet. This user as mentioned is not using a times account, so it is harder to know more details about which article and when he is commenting.

I read your articles on the times internet policy, and the only solution i found for reporting a user is to contact the grievance officer. That is the reason for my constant e-mails.

Important: if this behavior does not cease, i may have to report this behavior to the law level for impersonation as it is considered a crime on the internet. I have taken screenshots of the user's impersonated comments from today and before, and i am almost ready to file a police report if this impersonation does not stop. I will need your team's help in trying to detect how this user is getting access to impersonate as me when his original account has already been blocked. I do realize that the times internet is not responsible for this conflict, but i request your team to take more action against this. If i file a report to the police, i would let the officer know to contact grievance, so that he/she can track the ip address of this impersonated account, and take further action.

I want to resolve this conflict as soon as possible, but this user is still committing cyber crimes which must be reported to the times team; it can not be ignored. I do not want this happening to me and neither to anyone else.

Thank you for your support and please take care of this situation asap,
Vp singh

Hi

I didn't receive newspaper for almost 4 months now. I have been kept on calling your customer service number but it is unanswered. I have received call back for my messages, staying that the newspaper will be supplied with all promises but never did it happen.

I'm restless fed up with your customer service and i'm completely losing hopes as i cannot deal with your false promises anymore.

If at all any action taken, i would simply appreciate it. Thanks.

Dear sir,
I, smt sampurna roy choudhury, aged about 28 years d/o sri narayan poddar, residing at 25, brahmapur government scheme, bansdroni, kolkata – 700070, p s bansdroni working at cygnus group of companies, ifs business centre, 206/1, rashbehari avenue, kolkata - 700029, do hereby lodge my atrocious complain against a culprit claiming to be mr santosh baswaraj morge having mobile number [protected].
The fact to be stated goes as follows. On 14th january 2020, at about 11 am i wished to sell an old washing machine through olx. Being a bit biased towards olx selling procedures with legitimate returns i followed the normal selling norms. Thereafter i received a call from a possible buyer claiming to be mr santosh baswaraj morge. After a brief telephonic conversion, i was send a qr code bearing rs 10 credit amount from the culprit’s bank account. I was told to receive the same which i did accordingly. Gaining my confidence, he again sent a qr code of rs 7500/- and asked me to follow the same process. I did the same but to my wonder instead of gaining the credit of rs 7500 /-, i was debited of amount rs 9911/- from my savings bank account with bandhan bank, brahmapur branch, having account no. [protected]. I have already reported the same to the branch. A copy of such report is enclosed herewith for your kind perusal. On 16th january 2020 i contacted lalbazar thana fraud section (Ph nos [protected]) and reported the same. They issued the docket no 13272 dt 16.1.2020 asked me to contact them after 21 days. They also directed me to lodge a complain to the local police station. I have lodged the complain to the gariahat police station on 16th january 2020 whose copy is enclosed.
Likewise on 11.2.2020, i again contacted the lalbazar fraud section for the possible positive feedback. But i was dishearten to learnt from them that since the payment was made through google pay upi id, and there is no cash balance in upi wallet so they cannot initiate the refund process. The department simply reflect their helpless in this regard. Although i made repeated follow-ups yet i am futile for any positive results till date. Further after regular follow-ups have failed to convince and persuade the gariahat police station to register an fir.
I am working to support my family financially and the mentioned amount is more than 60% of my salary which for a lady of my stature it means a lot.
Sir, i do hope that you will take up the matter in your much esteemed editorial column so that the common people are not cheated and became aware of the factual which i suffered previously.
Thanking you
Kind regards

(Sampurna roy choudhury)
[protected]

I had taken subscription from 18th feb 2020 but i have not receive newspaper till now. On asking to dealer of times of india he makes excuses like delivery boy unable to find my address, even delivery boy deny to deliver paper at my address and told me to collect it from toi office or wait for delivery boy outside even for hours. Why should i collect newspaper from office? Please told him to do his job properly or i have to cancel my subscription.
Thank you.

I have subscribed for prepaid newspaper doorstep delivery on 13th feb, which was supposed to start from 15th feb 2020, but the same has not been started yet. While raising a complaint regarding same time and again i get a comment that we can't do a thing as we are located in ahmedabad, and somebody from mumbai will call in a day or two, but nobody from mumbai made a call yet. Neither they are helping me with complaint ticket. Such a pathetic service no body is willing to take it seriously and i get same tape recorded like comment every time. This is not i have expected from a premier paper media.

Try to get et wealth newspaper in every monday for past six months still newspaper vendor not delivering the et wealth newspaper, i spoken with toi distributor prakash, subramani and raja still none of them taken initiative to deliver the et wt news papers.
Other all newspapers (Dinamani, business line, times daily) receiving to house
Help into receive et wealth newspaper also to my house.
Contact numbet
Deepak [protected]

Hello sir/ma"am, myself is ashutosh singh i am from gonda (Up). I am working on my innovation work (A first ever low cost zero waste natural air purifier for both indoor and outdoor purpose) as air pollution and ghg emission is increasing day by day in our metro cities. Peoples are suffering from many diseases and pre matured kids are dying in metro cities because of this problem according to who reports. So finally we had developed this natural air purifier for contribute in solve this problem. There are many companies are already providing air purifiers in market but they are working on filters (Co2, dust and hepa) filters, after 45-50 days these filters get jam then customers are required to re change all filters its costly so we had develop a natural air purifier on natural concept. There is only 1 filter (Reused hepa filter) and our device is converting polluted air into oxygen with the help of photosynthesis. I am suffering from life attack because of this innovative project. Some unknown peoples ask me for share in this project but i denay them as this project was going on in lpu startup and we was presenting in many government event. They suddenly attacked on me but lucky i am safe now but it is not end. I started my work again and i win ("the business master of 2019") title from daviet and 6.25 lakh grant also from msme (They still didn't provide my grant still) and on finally the startup incubation institutes started demand me for 90% share of this innovative device when it is finally ready for launch in market. I quit from that institute then they shared this innovative device with ndtv and toi and claimed that they had developed this device (Toi printed this news) and there are no any credit for me. I have every proof and documents for my work but i dont know what can i do now. I am still working on my device at my home now and i hope i will get any positive response from anywhere so that i can proceed my work and launch our product soon. There is no any attachment option otherwise i would like to send my documents to you also. I hope i will get a little bit help by your side so that i will get more confidence for get my credit after my this a lot suffering life. Thank you so much and i will waiting for your positive response

Today on 14th feb 2020 my paper vendor didn't delivered paper (Toi & eco times) to me, when i called him i was told that the delivery boy has not come today and i was told to collect paper from stall.
Once i reached at the stall the vendor was not there so i called him on his phone to my surprise he was not picking my call and i receive an sms saying that he is driving i waited for 5 minutes there at the stall thinking that he will call me back but he didn't and now the boy who was sitting at the stall was not giving paper to me saying that he needs to speak to the vendor first

Please take serious action against this vendor i want him to apologize to me for such rude behavior and for wasting my time.

Vendors name - murugan phone [protected]

Toi personnel whom i registered with - imran phone [protected] (Even he was not picking his phone)

What a terrible day to start with, please take serious action

Thanks
Yogesh shetty
Phone [protected]
Address - flat 304, shanti blessings plot 95, sector 21
Ghansoli, navimumbai 400701.

I had buy times of india subscription for 15 month. The vendor had stopped delivering paper as i refused to pay delivery charge. I have coupons with me what i do now.in our society nobody is paying this amount why he is asking this to me. His behaviour is also not good. When i asked him why he is charging then he said ok if you don’t give i’ll not deliver paper you want to complain do that nothing can happen to me

Et wealth coupons received for delivery commencement from jan 2020. So far received only one copy in feb 2020. Local vendor expresses helplessness saying he is not given the copy to deliver to me. I am surprised that a newspaper house of repute like the toi group can be so casual about customer service. There is no system of checking back by them for obtaining periodic customer feedback though they have the customer's mobile number. If a customer loses his confidence about the serviceability of his subscription, he is likely to become a source of disrepute of the media house. No one should think they are too big to be taken on by a small customer. They exist only due the patronage of the customer's. I hope you take immediate action.

Dear sir,
I have subscribed toi for a year in the month of august 2019.in the initial days i had problem with delivery of the newspaper. Later it was sorted out after continuous follow up. During the subscription i was informed that i will be getting a gift of dinner set. Which will be delivered to my home.
Even after a month i dint get the gift so i followed up with the person who came to our house for the subscription procedure. After few day he stopped picking up my call and no response to my messages.
Then i followed up with the customer care. Even they assured about the gift. But till date i havent received any gift. Also confirmed that they will get back to me. Till date no correspondence from toi.

Kindly look into the matter asap. As it has been 6 month

My customer id - [protected]
Subscription id - blr[protected]

Regards
Sathish chandra
Phn number - [protected]

I paid rs 1193 on 23-11-19 for the toi coupons but till date (I. E.,[protected] have not received it.
Further, the contact number on the receipt [protected] is not working as well.
A gentleman md. Sajid took the cheque. Dsa code - dd adsno274.
His personal contact number is also 'out of reach'.
This clearly is sloppy work from toi and if not resolved soon we are planning to take harder actions.

Can someone please reply their working contact number.

Thanks
Kanchan
[protected]

I am having the subscriber id [protected] of times of india for receiving the newspaper for 15 months with order reference no. Deb0005714 having coupon start date 15th august 2019. I have received newspaper for 2 months only. The newspaper has been stopped to be delivered from october-2019. I am having the coupons as an evidence of not receiving the newspapers. The newspaper delivery boy has left the town and no one is taking care of delivering the newspapers. I have contacted multiple time on the contact no. Mentioned on the subscription letter from toi but no response has been received till now.
This is highly disappointing and frustrating that we are just demanding the services for which we have already paid an advance amount. Please help in getting the newspaper or refund of the money.

We have not received the toi newspaper for yearly subscription. The local agent is not responding. Local agent details - saravana agencies, no: 4, anna cross street, gandhi nagar, selaiyur, chennai-73.

The local agents are irregular and most of the times, they are not delivering the paper. And at all times, they are throwing the papers somewhere in the garden.
Please talk to the agency and solve. If they are not ready to send toi subscription paper, please change to other nearby agency to get toi regularly.

Sirs,

I renewed my annual subscription by making cheque payment of rs.770/- (Icici cheque dated[protected].
Received sms confirming receipt of payment and mentioning my subscription id as ko[protected] on[protected], the effective starting date is from[protected].
But, i have not received the coupons yet.

Please arrange sending the coupons asap.

Soumendra nath banerjee
Mobile : [protected] and [protected]
E-mail: [protected]@gmail.com

Address:
400/1, radha housing complex, 2nd floor, daspara, p. O: dhalua, mukundapur, kolkata - 700152

Greetings,
This is inform you that i have made a subscription for toi newspaper and haven't received the coupons yet.

Its been around 3-4 months now and no coupons were delivered to my residential address. Please let me know what information is needed from my end to track same. Kindly assist to get the coupons dispatched.

Ajay maithani
[protected]
[protected]@yahoo.com

Dear sir,
I was subscribe times of india newspaper on january 2020. Successfully detect amount fromm my bank and i got message from toi, here is my subscriber id is gj[protected]. I have often call costumer care but they alwasy said with in 2 days your newspaper delivery start but not received yet.
So, i humble request you please start delivery of newspaper in my address.

Address :-
146, sheri no.6, riddhi siddhi residency, kenal road, b/h - apple business centre (Abc), kamrej char rasta, kamrej.
Ta - kamrej
Di - surat
Pincode - 394185

I subscribed to a yearly offer of times of india on 01/10/2019. I was supposed to get a coupon within a month from the date i subscribed. But it is 05/02/2020, i did not get any coupon. After i made a complaint i was told that i will get a coupon by 15th january, still nothing. I am no longer willing to continue with this subscription. I want to cancel my subscription and get my refund as soon as possible.

I am chandrabhan dhonde residing qtr no 407 sector c in chandimandir cantonment and subscribed for toi for one year in march 2019, up to october 2019 it was good but from november 2019 there is no proper and regular delivery by distributer, only 10-15 copies of news paper received, behaviour of supplier is also not good. He always says that refund your money from toi office i am unable to deliver paper due non availability of boy. It very bad for reputation of number one news paper. Due to this type of people. Take early action or
Please refund my money from november 2019 to feb 2020, if not possible proper delivery

[protected]
Thanks
Waiting for early reply
Otherwise i have option of rti

I duly renewed my subscription via online for TOI news paper. Coupon also received. But due to misunderstanding between vendor and TOI office, the vendor refuses to deliver, even on my repeated requests. The vendor is nice and known to me for years but because of the lethargic attitude of the TOI officials, the genuine subscriber in me is suffering. Arrange to mediate between the two and settle the issue.
My id [protected] This is happening for the last 2 or 3 years.
Urgent
Raghunathan