Times Of India Complaints & Reviews

I duly renewed my subscription via online for TOI news paper. Coupon also received. But due to misunderstanding between vendor and TOI office, the vendor refuses to deliver, even on my repeated requests. The vendor is nice and known to me for years but because of the lethargic attitude of the TOI officials, the genuine subscriber in me is suffering. Arrange to mediate between the two and settle the issue.
My id [protected] This is happening for the last 2 or 3 years.
Urgent
Raghunathan

We have requested for address change in december. Which dint happen.. After one month of which our subscription expired and we renewed it. Still papers are not received in new address. But the agent came and delivered the subscription coupon alone. They just took the money and till date we are not getting any newspaper. Being a top newspaper, treating customers like this is not accepted. I have been calling customer care daily and issue dint get resolved yet. We either need the papers to be properly delivered or return of our money

We have done toi yearly subscription renewal on "20 december 2019" for this year through a person by name "satish kumar ayyawar ([protected])". The "subscribercopy orderno" is "610679". Satish informed us to show this receipt to the person "ramu (Sri raghavendra news paper agency, whitefield, kondapur - [protected])" who distributes the paper. For a week we got the paper, later from 6th january 2020 onwards paper hasn't come. When we talk to the ramu he says talk to satish we cannot deliver paper until we get mail regarding this, when i call satish 99% times he does not lift the call. Once satish took my call and when complained about paper, he asked me to send my address and he will check. I sent multiple times my address, nothing is sorted out and again he doesn't lift my call. I am really frustrated with these two guys. I wanted this matter to be taken seriously and to ensure such guys who let toi reputation go down and frustrates customers should not be taken lightly and to take serious action against them.

Times of India is not monitoring and alerting relavent authorities regarding terror and hateful comments under news articles(online).
People spreading hate and terrorism openly under comments section. I have attached two screenshots.
There a person under the username NEO THE ONE openly encouraging fellow citizens to carry AK 47 and fire minorities of this country.

In december we had shifted house and requested for address change. But it dint happen till our subscription expired. Now we have renewed the subscription. The agent delivered the coupon alone at house but till date we dint receive newspaper. We would like to get a refund of our money atleast.
Being reported to customer care multiple times there was no proper response. Every time we call customer care they just create a ticket and close it.. It is so irritating to call customer care repeatedly when there is no proper response.
Treating customers so cheap is not acceptable.
We do have some self respect. Hope they treat customer decently. Being a top newspaper, illtreating customer is not acceptable.

I have subscribed for times of india six month subscription and made the payment upfront. Subscription was supposed to start from 6th jan 2020 and its been 20 days and there is no update from their side.

I called customer care of times group multiple time and they only respond that within 24hrs their team will call back but no one responded.

I dropped multiple email at crm. [protected]@timesgroup.com but no one acknowledges it. My complain number is 00193804 with times group

Today jan 25 times of india contains a narrative by dr. K. S radha krishnan former psc
Chairman which argues that muslims are terrorists and islam true colour is puritan. That writing completely hurts me. His lack of knowledge about islam is more dangerous than terrorists. It is not good to promote such writings by news papers like times of india.
This news probably hurts all islamic followers in india. Because what the writer is mean is not actually quran depicts. He quotes certain portions from quran without narrating the situation under which quran depicts it.

I am forwarding the subscription letter/payment confirmation from times group as given below:
—

Dear gaurishankar,
Thanks for placing the order with the times group online subscription portal.
The details of your order no #ts0003132 placed on 27 august 2019 is given below:
Customer detail:
Name gaurishankar pandey
Email address [protected]@gmail.com
Mobile no. [protected]
Delivery address flat no-141, tower-6. Dlf garden city. Thalambur. Chennai

Order detail:
Publication scheme detail scheme tenure scheme frequency price * copies
Publication the times of india 6 months all days 650.00*1
Grand total : rs. 650.00


Best regards,
The times group
—
I am not getting the newspaper right from the beginning. Pl return my payment back to me.

I had booked bulk booking of flight tickets with makemytrip india pvt. Ltd. For this booking there was refund of mere rs 4952 which the company owes to me. While company has been promising to refund but it's been more than 2 months but i am yet to see day light. I have brought irregularities to executive management of makemytrip india pvt ltd but they have also not been able to resolve. Can you please assist me in getting justice and avoid harrasment faced by common men of india. Let me know email i can submit all the proofs i have with me.

Bl[protected], subscription from 30th sep 2019

The list of dates toi paper not delivered by agent is listed below for record.in spite of lodging multiple complaints no response from crm. [protected]@timesgroup.com

1. 23rd, 26th november 2019

2. 05th, 07th, 09th, 14th, 22nd, 23rd december 2019

3. 04th, 08th, 09th 11th, 14th january 2020

From this is evident that on month of december 6 days the delivery not attempted from 31 days and in january 5 days not attempted in 14 days. The service is poor. This shows the deficiency as 20 % and 35% for december 19 and january 2020.

I had subscribed online for time of india delivery at home in the month of november 2019. Subscribed for 6 months and paid online. Got a confirmation [protected]@timesgroup.com that subscription number is ts0006281a.
I was also communicated that delivery of the paper will start from 2nd december 2019. Deliver never happened. Have called customer care service [protected] several times. Complained through their mail id crm. [protected]@timesgroup.com several times. My registered complain number is 00172451 which they had closed without any resolution. I got it reopened by calling them. I even spoke to their area manager for delivery several times. Still delivery has not started. Subscribed in november 2019 and this is january 2020 and no delivery has started. I am requesting for refund, that also they are not doing. I am feeling cheated by timesgroup.

I have made annual subscription for the supply of toi news daily vide crossed syndicate bank cheque # 202649/17.12.2019/rs.899/-, which has since been realized by you of late. I have not received even a single issue till date as per your commitment, the reason being best known to yourselves.

I am afraid, you haven't made any arrangements to commence the daily supplies, to this day.

Kindly let me know your plans if any, to start the supplies specifying therein, the supply commencement date and the last date of supply.

Thanks and regards,

V. Shivaprasad
Subscriber id: bl[protected]

I am a resident of b203, shree ramtanu mauli chs, plot no 98, sector 1, sanpada. Since last 10days days there is changes in person so he is not distributing to my residence in spite of complain. Now he has started talking very harshly. He is the only one person who distribute news paper in our locality. My day is incomplete without news paper. Kindly look into the issue.

I have been subscribing the newspaper for the past 10yrs. Few months back we have changed the address from no:25/5 rajavelu street, perambur ch - 600011 to door no.8 plot no4 saravana enclave palaniyappa nagar 5th street, madhavaram, chennai 600060. We have informed the agent (Mr. Gajendran, madhavaram incharge) about the address change. From december 1, 2019 they have received the change info and started delivering the newspaper till 4th jan 2020. From 5th jan 2020 onwards the newspaper weren't delivered though i have renewed the newspaper subscription (Paid online through the times group online subscription services on 29 dec 2019).

Subscription id is ch[protected].

Kindly instruct the agent to deliver the newspaper asap or return my payment

I subscribed for newspaper delivery with times of india. My subscription was scheduled to start from december 2019 and to go till may 2020.
I didn't receive the newspapers in the first entire week and from then on, i received it on a few days and missed it on most days.in the last 34 days, that i was subscribed to receive the papers, it was actually delivered to me on a total of 15 days, which is not even half of the entire span.
I have sent numerous emails to the times group asking to cancel my subscription and refund my money. They do not respond to emails. You have to send them atleast 5/6 emails after which, if you are lucky, they will respond with something trivial actions they are taking, like escalating your issue to higher authorities, which means nothing for you and doesn't do you any help.
I've been in this situation since more than one month.in my 6 month subscription, one month has already gone and 5 remain. At this point, i just want to have my money back and avail the newspaper from the local vendors.
Highly disappointed. Times of india doesn't value their customers, their time or their feedback.

Very good afternoon sir/mam.

This is nethaji rajan,
I gave add for name change in times of india chennai edition on[protected].

My booking i'd number is-2316110

I check news paper but it's not there can you tell when u published.

Its already published today or going to publishe,

Let me know

We have paid yearly subscription till 22.06.2020, yet facing the below problems in getting the newspaper daily:

1. There is no person to deliver the newspaper to the home so we are forced to go to the vendor and collect daily.
2. If we go little late after attending our other personal work, the paper is over and sometimes we need to fight to get other paper. Paid for toi and getting hindu newspaper.
3. Last month also we raised one complaint. Refer the id: 2280052 for more clarity.

If the same persists we will be forced to claim refund for the remaining period.

I have subscribed on 07/11/2019 online Times of India Paper for 12 Months @ Rs. 720.00 . The same is schedule to be started w.e.f 01/ 01/2020 . But till date I have not received the coupons, in connection thereto.
In the meanwhile, I have shifted my residence from :

156, Sarat Bose Road. Kolkata-700029 to
P-16/4, Purna Das Road . Kolkata- 700029, about 300 Meter away.
So, I would like to request you to supply the Coupons [I] Early [II] To my new Address .
An early action with intimation to my this E-Mail ID will be highly appreciated.

Yours,

A.K.Ganguli.

I gave chaque for my new sub scription of times of india news paper. Miss. Shivani collect my chaque from my office 15 days ago. Till date they are not replying when my subscription on. I called them several times innlast week. But they only said "hum ne bol diya hai". My paper vendor also told me nothing reply from times of india sidde. Please resolve my issue.

Hardik chokshi, vadodara, gujarat

I have been watching news hour first and Attar the host doesnot seem to be doing a clean job. He seems biased one way. And at some points even meaning to say that the govt is not democratically elected. How can a news host be doing that? Instead of present facts he appears to be building and creating a story. And that too one sided. Is this the policy of time of india to build stories or to present facts as a news channel based on what they happen to support that day or do they try to present the facts.