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Times Of India Complaints & Reviews

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Updated: Feb 19, 2025

Complaints 2764

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325

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2439

So far, so good. Times Of India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Times Of India will keep up the work and continue to help more customers with their concerns even better 🤝

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Cancellation of Subscription and Refund( TS3002948A)

Wrong selling, fake commitment, fraud

Subscription refund pending since 2 months

Subscription refund pending for more than two months

Change of Address is not Updated

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Newspaper delivery pending for more than 1 month

Times Of India reviews & complaints page 6

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I have placed my prepaid order for economics times on 25th Oct 2022. I have not received first copy of paper yet, it's almost a month now.

I have reached multiple times to customer care and always they were saying we have forwarded your request to Pune team. No one from Pune team have contacted me on this issue and didn't even respond to my email.

I kindly request you to please look into this matter urgently...

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Address: 33/F Charai, R.C. Marg, Chembur Naka, Near R.C. Marg, Monorail Station

My subscription was due on 26th Nov 2022. Hence, the company Times of India had sent me a email informing me of the same and further had asked me to renew the services before 26th Nov 2022.
I renewed the same online and received the receipt of the same.
However, when I try to log in, it doesn't log in. Infact, it asks me to again pay for and renew my subscription.

BILLING DETAILS
Name: Suchir Patharebr...

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Am sorry to let you know that despite repeated complaints we are not getting the newspaper delivered daily.If complaint is lodged next three tour das we would get paper properly.Again the delivery would stop.if at apl delivered, it is given after 10am or sometimes afternoon or evening. Really fed up.we are from Wahal, Ulwr, Navi Mumbai...

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Address: Mumbai

I have been a subscriber to times of India as well as the Economic Times since 2018, i.e from the very moment Times Group came up with yearly subscription plan. My customer id is [protected]. I reside at Dahisar, Mumbai, locality. I had been renewing the subscription regularly through online payments to Times group as advised by their agent Shri Sachin Tare.

While seeking subscription from me both Shri Sachin Tare as well as...

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Address: Flat No 2 A Chelli Poise Apartments,Borewell Road,Whitefield,Bangalore

I have been an annual subscriber of TOI and ET for the past few years.This year, my renewals are in this month of Nov and I had very clearly indicated to them that I am out of the country for a few months starting Oct 2022 and not to trouble me for the renewal and that I will return to India and renew.Inspite of it, I have been getting multiple call, SMS's, emails, whatsapp messages...damn it, dont I know what I have to do.I am in a different...

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Address: 11, jaldeep bunglows, bopal, ahmedabaqd

I have subscribed times of india from Jan to Dec 2022 through online.My location is Bopal, ahmedabad. My paper agent is not distributing the times of india newspaper regularly. Because I have not susbribed the news paper from him. Today when I asked about the newspaper he was answered very rude manner and also said that I wont give you the newspaper. The agent name is DEVILAl, is looking for bopal area of ahmedabad. My name is E.Ezhilbabu,...

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The Times of India Newspaper vendor in SURENDRANAGAR, charging residents for newspaper price in excess of that mentioned on Newspapers. Vendor is charging 220Rs per month. Agency name is vashu newspaper service. Invoice photo is attached. When I inquired about the excess charge he said that we are only getting a high price from the main agency at Ahmedabad....

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Hello,

customer service is now disconnecting my phone call as they don't have any answer.
money debited from my paytm account on 28th august 2022 inr 749/- (screen shot shared) refund this money so tha i stop calling your company.
customer service deptt. keep on repeating to wait for few more days and give standard reply that complaint has been escalated to concern dept. and they will call me.
i have been...

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Address: V-10/43 DLF PHASE-3 GURGAON

Want to subscibe toi & et...

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Address: Theyagaraya Nagar

I have called TOI regarding the change of my new address but no one redressed to my complaint either through mail or customer care. Their customer care people re so worse that they are not able to pick up calls or make a callback. They neither respond to the mails. I have subscribed for a period of 12months . My mobile number [protected]. Kindly contact me for redressing this complaint. I live in Chennai and in this metro city they provide...

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Address: 43 Vaigai Street, Besant Nagar, Chennai 600090

I am Naganathan Ganesa and my contact number is [protected]. I have subscribed for Times of India News Paper directly with the company. Hence, the TOI is supposed to deliver the News Paper on time. However, I am not getting the News Paper before 8.30 am and on some days, like today, I don't get the News Paper also. Inspite of several compalints this has not been resolved. Their local contact number at Chennai doesn't work or no one attends...

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I paid Rs.988/- on 28.03.22. as new subscription for subscribing to the Times of India newspaper in Times of India website portal. . But till now I have not received the newspaper. Though I contacted many times through email and telephone, I have not received any response. My contact no.[protected]. I am enclosing the proof of payment.

I am sending this email hoping that you would help me to get refund of the money I paid....

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Address: Delhi

Hi,

I have subscribed TOI online for a year and now delivery Agency (Person – Rajkumar – [protected]) is asking for delivery charges over and above the subscription which is 30/- per month and 360/- per annum. When I asked there is no mention about this at TOI online and the delivery charges are inclusive, he said it is not and go ahead talk to whoever in TOI. He was also suggesting that we should not get the subscription...

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It has become a routine problem of getting the delivery of your edition very late in the morning. The delivery agent delivers the paper at 8am or 8.30am daily. I have made countless complaints to your Times of India group but till now it's not solved. I feel now I have made a great mistake of payment of subscription annually. The delivery man behaves in an adamant and arrogant way and asked me to make a complaint to the times group. I can't...

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Address: My phone no 9818719354

Paper wala not delivered the paper from Monday on wards because he has demanded Rs. 40/- per month and asked " jo karna hai kar lo". He throws half a paper every day...

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Address: Chennai

Website: Times of india

I subscribed for TOI Chennai edition from December 2021 based on their offer of free travel bag. Though more than 10 months have passed I am yet to get the gift. This is despite several reminders sent to their feedback portal and email to CRM Chennai. Cmmitments and assurances have been given in response no positive steps taken so far....

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Address: madurai

I have paid annual subscription of 699/- on 27th Sep 2022 and I should have received newspaper from 1st October. I haven't received any yet.

My name : R. Sundari
Mob : [protected]
Add: madurai

So called managers or coordinators are not responding and showing no eagerness to clear the issue. But for subscription payment they were following me like hell!!! Very bad experience!

Look...

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Address: MUMBAI

Yesterday I made online payment of Rs 599.00 for TOI subscription plan of 1 year. This scheme incudes TOI epaper on mobile app, without obtaining hard copy of TOI, which I was not interested at all.
In fact i am a regular subscriber of TOI for last many years getting hard copy of TOI daily at my home address.
Now I wish to switch to my original scheme of subscription i.e. obtaining TOI hard copy at my home address in mumbai.br...

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Address: 93,3rd cross,, Telecom Colony, NTY Layout,Bangalore-26

In continuation to my complain yesterday this is to inform that TOI has not been supplied today also.It is also to inform that I am not able to contact any of your office telephone numbers .It is very sorry state of affairs with respect to supply of papers for annual subscription payers. This has been brought to your notice number of times, but situation has not improved.The distributor is having upper hand. He decides whether to supply paper...

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Address: 93,3rd cross,, Telecom Colony, NTY Layout,Bangalore-560026.

My subscription was renewed for one year from today whereas TOI was not supplied today. Is no issue today or action not taken to supply even though renewed?C V Narayanan, MOB No.[protected]...

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