| Address: | Mumbai, Maharashtra |
Hi,
I regret to inform you that on 04.08.2021 at 22:23:35 PM IST, I have purchased pets Gold for an amount of Rs. 1799 INR for my Hi5 account and lately again today on 07.08.2021 at 19:49:28 PM IST for an amount of Rs. 899 INR in respect of my tagged account. h
However on both the occasions, neither has the gold been credited to my either accounts nor has the amount been refunded back till now. It's been the first ever time to experience such horrible thing as I have purchased pets gold on several occasions before through the same mode and channel partner as I did yesterday. For your ease and convenience, the relevant transaction particulars are as under:-
1. Item purchased: pets Gold 50, 000 G & 10, 000 G for Hi5 and tagged account respectively
2. Amount paid: $ 19.99 (1, 799 INR) dtd 04.08.2021 at 22:23:35 PM IST vide Reference ID: 25955801 & $ 9.99 (899 INR) dtd 07.08.2021 at 19:49:28 PM IST Reference ID: 26000513
3. Mode of payment: online through Google Play
4. Payment vendor: Times of Money Ltd., Mumbai Maharashtra India
5. Bank: Jammu & Kashmir Bank Ltd
It is in place to mention here that the amount stands debited from my account on the both the aforementioned occasions however, I still didn't get the purchased item. In play store, it says purchase cancelled. So, I fail to understand as to why was amount deducted by Times of Money Ltd which remains to be credited to my account. Requesting you to kindly resolve my issue on the priority. Please find attached the soft copies or relevant evidences for your ready reference and necessary action.
Regards
Owais
Was this information helpful? | 
It is to inform you that my issue has been partly resolved as I have thankfully got a refund of Rs. 1, 999 INR; being one of the two transactions effected. However, the 2nd one is yet to be reversed back concerning an amount of Rs. 899 INR. I heartily thank you for your timely support in the matter. It is now requested to get me back the amount of 2nd transaction to the tune of Rs. $ 9.99 (899 INR) registered on dtd 07.08.2021 at 19:49:28 PM IST vide Reference ID: 26000513.
Warm Regards
Owais