TimesofMoney — failed to receive item in clash of clans

Hello i made purchase of builder pack worth Rs. 449 in clash of clans game on[protected] through net banking. My money is deducted frm my account bt i haven't received any item in the game. I tried to contact u so many times bt i haven't got any response frm your team. Plz help me out..plz refund my money as soon as possible neither send me my item in game. Im in big trouble plz solve my issue as early as possible. I attached screenshot of messege received after deducting my money frm bank account. Plz solve my issue as early as possible plzz plzz plzzzzz