TimesofMoney — Money debited but did not receive the product nor the refund

Money was debited from my account on 3rd July. I did not receive the product and the money isn't refunded yet .It has been more than 48 hours since the transaction took place . Kindly refund the amount .
Please expedite the matter.
Attaching the transaction details as follows.
Transfer to[protected] INB
Times of Money limited - [protected]I
GALLFTVE1
I have also attached the screen shot of the transaction.
And already emailed the day transaction took place .Haven't received any response.