TimesofMoney — money deducted but didn't get the product

Address:

Vadodara, Gujarat

On 15th feb 2020, i tried to purchase an ingame product at Mobile Legends Bang Bang game. Net banking transaction went through but i didnt receive that product. Money was deducted from my bank but there is no receipt in google purchase history hence i couldn't claim my ingame product via the game's customer service. I kindly request you to refund my money.
P.s. i have attached proof of payment deduction and no recieved product on the date 15th feb 2020