TimesofMoney — Money did not refunded

Hii,
So last month on the 13th November I was ordering shoes from the Nike app.and at the and of the payment process i was paying by net banking of STATE BANK OF INDIA.so in the end my money got cut from my bank but my shoes did not get ordered.and it’s been 37 days my money did not get returned. So I’m requesting you to do something asap.I’m sending you the screenshot of the payment and photo of my bank details.