TimesofMoney — Money got debited from account

I have done one online transaction on 8th of December 2022 on a online platform trying to do payment for an online order buy internet banking and the referral no of times of money :-IGAOTVQJH6 . The money from my account was debited but the order was not placed and it showed me error after that I have tried to contact with the bank people and they said the merchant has received the money but there is no sign of money received by the merchant so the last hope I know is from you people . The debited amount is 10945 rs