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TimesofMoney — money is withdrawn from bank but not received to receiver

I had a transacrion of 799 on march 5 9:28 pm by bank transaction id igafohftt4 money is transfered to the times of money limited but yet its not recieved to the reciever.
This was an online gaming purchace by the way my money is cut down but i didnt recieved my points dont know where the problem is but money is sent through is getway.
I want a refund of my amount.
Thank you
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Comments

Hello I purchased I'n Rise of Civilization packs of Rs720 that deducted from my account I have screenshots of transactions that done but in play store and game I don't got any package please help me asap. Thank you

Reply
Aks Thapa's reply, Mar 9, 2019
Can you please refund back my Account.
Aks Thapa's reply, Mar 9, 2019
Give me inbox here when my refund is done
Aks Thapa's reply, Mar 10, 2019
Transactions was done by SBI to Times of money limited
Aks Thapa's reply, Mar 11, 2019
By mistake I Comment on Resolved

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