TimesPro — Non refund of fees

Address:

New Delhi, Delhi, 110034

Reference your advertisement in the Times Of India dated 09th Nov 2016, I had applied for the course CRISP, Smart Banking Program for 10 days duration to commence within a week at Moti Nagar Centre. I was assured that classes shall start in 7 days.
I paid for the course upfront via Debit Card on 10th Nov 2016 (Amount- Rs 5, 000) & 4th Dec 2016 (Amount- Rs 6, 500) for total amount, Rs 11, 500 at the Timespro Moti Nagar Centre.
However, despite my repeated reminders there was no confirmation as to when the classes shall commence. I have notified the centre at Moti Nagar on 11th Jan 2017 that I wish a refund as I cannot wait any longer. Since 11th January 2017, Timespro have been promising to refund the sum of Rs. 11, 500 but have not done so.
This attitude of Timespro is absolutely unethical and unwarranted.
I request Timespro to refund my fees in total else I shall be constrained to take further action at the appropriate levels.