Titan — A newly purchased Wrist Watch developing snags repeatedly.!

Address:

Kolkata, West Bengal

Sub: A newly purchased wrist watch is developing snags again and again!

Tempted by brand name, that too of Titan, I purchased an elegant looking wrist watch (Titan, Model:9315BMO1) from a local authorized dealer of Titan, Sanker Watch Care, Feeder Road, Belgharia, Kolkata-700056 on 10.07.2012.True to the well known adage ‘All that glitters is not gold’ my watch too stopped functioning altogether in a few months. I complained to the dealer who got it repaired. But after some time I found to my dismay, the watch is going too slow and it’s not at all useable. So I again asked my dealer to send it for repair to the company.

Only good side of the story is it’s still in warranty period and I’ve not yet coughed up money for repairing the watch. But I don’t know how many times a newly purchased watch would so often go out of order. Does it go with the reputation of the company? Is my watch destined to remain in place of repair most of the time rather than brace my wrist or should I dump it as unusable? However. my suggestion is please replace it by a new one at least to do justice to the reputation of your company.Anyway, ball is in your court and you decide.Thank you.