[Resolved]  Titan Company — about product exchange

Address:

Jabalpur, Madhya Pradesh, 482001

On 4 August 2018, I purchased a watch for ₹1800 from a nearby World Of Titan showroom for gifting it to my Father. After around 8 days i gifted it to my father who found out tht the watch was very heavy to wear. On 14 August, I took the watch to exchange since the company had a 30 days exchange policy. When i went to the showroom they told me that the watch could not be exchanged as it has been used ( it was in a brand new condition with very minimal spots ). The Manager of the Showroom named Jitendra Pandey even misbehaved and was talking very rudely with me. I then took it to another World Of Titan showroom of my city and they said that the watch is in a very good condition and the respected showroom should exchange it. I then lodged a complaint in the Customer Care of the company and they said that the Area Manager will contact me soon. I got a call from the Area Manager named Ankit, from Indore after around 15 days on 29 August 2018, who asked me to send the photos of the watch through whatspp so that his customer service team could check the condition and told that he will revert to me within 1 day. After 1 day when i didnt got any reply then i called that Area Manager who clearly said that the watch could not be exchanged and when i asked for the reason he cut the call and didnt picked up the call again. I then went to the showroom again where again got that misbehaviour from their showroom manager and was told that watch could not be exchanged because its been used. It hasn’t been wore for even 5 minutes. I need help from the Consumer Forum so that i could give a befitting reply to that decieving showroom nd Titan Company.