[Resolved]  Titan Company — bad customer support. rude behaviour.

Address:

Kolkata, West Bengal, 700026

I visited the titan store at gariahat today as because my wrist watch was running slow. I gave my watch and asked for a battery replacement and also told the receptionist to check the watch if anything is wrong. When i gave my watch it was in a running condition. The technician sitting inside checked the watch and told me that inr 450 is required for servicing and for new battery. I asked what has happened to my watch however i got no answer as such from the technician. He started telling me in rude voice that there might be some germs inside the machinery of the watch however he was not at all confident in his voice. I was ready for a service and battery replacement however the receptionist told me that it would require 7 business days for a service of a wrist watch. Hearing that i took back my watch because i don't have that much time for a servicing of a wrist watch. Then i saw that my watch is not working and it is stopped. However when i gave the watch for a check it was in a working condition though the time was not accurate. I asked the other man sitting in the reception to start my watch and give it back to me as it was in a running condition when i gave it for a check. The man at the reception started telling me all vague things that as there is a germ issue inside so for that reason after giving the battery also it is not working and stuffs like that. I failed to make him understand that when i gave it for a check it was working though the time was not accurate. He was talking to me very rudely and with a high voice he told me to come to the store tomorrow morning to get the watch started as the store was about to close. I had not expected this type of customer support from a brand like titan. From a toddler stage till now i had been using titan and its products. This type of behaviour is not at all expected from a brand like titan.