Titan Company — bad quality watch (titan hsn code 9102)

[email protected]

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased a black analog watch (Titan HSN Code 9102) on 10/08/19 at 13:53 from your store named "World of Titan" located at Great India Place, Sector 38A, Noida.
After using this watch for 10 days, chain plating starts fading and I am able to see the white spot on the chain. When I go to the store, they ask that it's due to a scratch and deny to do any action.

I am wondering the watch quality whose plating goes disappear just after the use of 10 days. It feels like I have wasted my money by purchasing this Titan watch. Can you please help me with this one.

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Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2019

Titan Company Customer Care's response Dear Neeraj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Sep 03, 2019

Updated by [email protected] Hi Steve,
You can contact me on below details.
Email: [protected]@hotmail.com
Mobile: [protected]