[Resolved] Titan Company — belt of watch damage

Rahul Pratite

from Nagpur, Maharashtra

Address:

761, Ashirwad Nagar, Nagpur, Nagpur, Maharashtra

Sir/madam
I have purchased a watch before a year from akola. But after 6 to 7 months belt removed from dial of watch. I visited shankar nagar nagpur for servicing at 2 times but they didn't work properly and i faced same problem now (Belt remove) and your service center not ready for replacement/changing the belt.

Please suggest what will do? I'm very poor man and can't purchase new watch. Please help.

Your customer
Rahul pratite
Mobile no. [protected]

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Jun 24, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

May 19, 2019

Titan Company Customer Care's response Dear Rahul,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced.

Please note that watch strap (belt) can be replaced only on chargeable basis.

We request you deposit the watch in the nearest service center, share us the customer acknowledgement form to be provided by the service center and share it with us at [protected]@titan.co.in or call our toll free number[protected] for further assistance.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve