[Resolved] Titan Company — Broken ceramic strap

gaurav magar

from Pune, Maharashtra

Address:

411052

I bought the titan ceramic watch for 10k just a month ago. Accidentally 1st clip of strap was broke as it fell from short distance. I asked the service center regarding the strap but they said I will have to change the whole strap costing half the price of that watch i.e. 5k, just for 1 clip. I request you to provide the clip for the ceramic strap as early as possible.

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Mar 31, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Titan Company Customer Care's response Dear Gaurav,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve

Verified Support

Feb 24, 2017

Titan Company Customer Care's response Dear Gaurav,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve