[Resolved] Titan Company — ceramic watch broken belt

Niranjan Kanchugar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400053

I had purchased a titan ceramic watch a year ago. The first clip of the ceramic belt is broken. I visited the authorized service centre in and around andheri, it's very frustrating to get the spare parts, leave alone the cost of it.
Firstly none of the service centre have a replacement belt, they will need at least a month to get this.
Secondly, the price of the belt is half the price of the watch.
This experience with a ceramic watch is very frustrating.
Even the glass replacement takes more than 2 days

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Jan 22, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Titan Company Customer Care's response Dear Niranjan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Dec 19, 2017

Updated by Niranjan Kanchugar Had a chat with the customer service, got a response that it is standard procedure to order a belt from bangalore f one is not available at the store, will take 15 days.
1. Customer support does not have the price for the belt
2. Need to visit a store to get the belt replaced.
3. Cannot order a strap online to get the watch fixed

This is terrible given the titan brand name. One should expect the parts and price for the part be available and not to be left at the mercy of retailers, who do not have a time frame for the resolution and neither they have a guarantee for the resolution. This watch is a headache from maintenance view, for any small problem you are left with no option but to run to and fro between customer care and titan dealership.

I think throwing away this watch is a really good option !!

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Comments

Niranjan Kanchugar

from Mumbai, Maharashtra

email id: [protected]@yahoo.com
phone: [protected]

Titan Company Customer Care's response, Dec 19, 2017

Verified Support

Dear Niranjan,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on 1800-266-0123.

Thank you.

Sincerely,

Steve

Niranjan Kanchugar

from Mumbai, Maharashtra

No call or mail received for resolving my concern.
Can you share the mail which you sent to resolve my issue over this channel?

Titan Company Customer Care's response, Jan 2, 2018

Verified Support

Dear Niranjan,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on 1800-266-0123.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,

Steve