[Resolved] Titan Company — complaint about titan raga watch repair in kukatpally authorised service centre

Rishitha Repalle

from Visakhapatnam, Andhra Pradesh

Address:

Hyderabad, Telangana

Hi
Few days back I went to titan authorised service centre in Kukatpally for the repair of my titan Raga blue dial watch for the repair of glass and hands they have submitted my watch and give me an acknowledgement specified with amount for the repair.They said that they will call back after the repair is done, they call me two days back giving information about the completion of repairing my watch.As I was not there to collect I informed my friend to collect the watch.Later I came to notice that the hands that are replaced are not original again I call back them about duplicate hands, they told me to come to service centre again. When my friend went to the service centre today[01st March 2019] the service people there behave rudely with my friend rather giving a solution to the problem.I want immediate solution for this problem.

Thanks
Rishitha.

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Apr 13, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2019

Titan Company Customer Care's response Dear Rishitha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Please mail us the watch deposit service receipt with your contact details to [protected]@titan.co.in. So that we can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve