Titan Company — Complaint my ticket number is [protected] : reply on 18/4/2016 - sonata ocean series ii digital black dial men's watch - 77010pp03j

Address:Mumbai City, Maharashtra, 4000057

Dear rao,

Reminder - vii
No response from your side??? What up nothing ur email so far???

Ricky gonsalves [deaf] [5/5/2016]


Dear rao,

Let me know the status of address of service centre in mumbai or delhi for availiability stock of spare parts regarding strap belt [sonata ocean series ii digital black dial men's watch - 77010pp03j]

I ask you let me know the rate of strap amount rs.?

Ricky gonsalves. 26/4/2016

Subject: re: reminder my ticket number is [protected] : reply on 18/4/2016 - sonata ocean series ii digital black dial men's watch - 77010pp03j
Date: mon, 25 apr 2016 12:01:32 +0000

Spare parts are arranged in the service center and you need to visit to service center for collecting the strap and need pay the amount for the strap. Service center will give the bill.

Regards

Ramesh rao m
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Comments

Dear Ricky Gonsalves,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 07/04/2016 and the ticket number is as follows :1137324. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Ricky Gonsalves,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

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