Titan Company — complaint regarding service centre

rafsdream

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452010

My complaint number is [protected]

Dear sir
Mai apne watch ko apne nearest service centre world of titan orbit mall, indore, a.b.road, Madhya Pradesh mai 6th april ko submit kiya thha. Mere watch ka chain ka colour off white hai or service centre wale bar bar white colour mangwa rahe hai jo mere chain colour se different or odd hai. Usne mujhe btaya thha ki agar company ke pas agar stock nhi hoga to aapke amount ka cash credit note banega and aapko watch purchase krna hoga. Ab jb mai aaj unse ye bol rha hu to wo bol rahe hai mai nhi kr skti hu aap company mai mail krk complain launch kr do. So sir mai mail mai all necessary document with my watch chain colour and service centre ke chain ka snap attached kr rhi hu.
Plz give me fruitful solution as soon as possible and resolve this issue on your priority basis. Maine iske regarding aapke tollfree number pr 4th may ko call krk complaint bhi launch krwaya chuki hu. But abhi tak koi bhi call back ya revert mail nhi aaya hai.Plz check this.
Itne follow up ke baad bhi mujhe abhi tak koi solution nhi mila hai.

Thank you
Swati saha
[protected]

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Titan Company customer support has been notified about the posted complaint.

May 08, 2019

Updated by rafsdream Still no any update from your side.plz give me solution as soon as possible.

May 09, 2019

Updated by rafsdream Sir mujhe solution kb tak milega. Almost 6 days ho chuke hai.itna follow up ke bad bhi koi revert nhi aa rha hai. What a horrible service.

May 09, 2019

Updated by rafsdream Sir aaplogo ka abhi tak 24 to 48 hour nhi hua hai kiya.service centre mai submit kiye hue mujhe almost 40 days ho rahe hai still no any solution given by your management. Verry poor service.

May 10, 2019

Updated by rafsdream Ye reply kiya aaya hai. This is genuine or fake. Plz clarify this. Call me back.

May 10, 2019

Updated by rafsdream Again ye msg aaya. This is genuine or not.

May 15, 2019

Updated by rafsdream Almost mujhe complain kiye hue 10 days and service centre mai submit kiye hue one and half month ho gye hai.mere itne follow up ke bad bhi result zero hai. Each time mujhe bola jata hai 24 to 48 hour mai hamare team aapko solution denge. But 10 days ho gye hai. I am verry frustrated and upset about your service.
Service centre se talk krta hu to wo bolte hai ki mujhe abhi tak company ke traf se koi revert nhi aaya so mai kuch nhi kr skti hu.and jb mai aapke tollfree number pr call krta hu to waha se mujhe each time reply milta hai sir plz wait 24 to 48 hour and mai ye complain ko priority level pr higher authority ko send kr rha hu.
Plz sir give me solution today end of day.
Thank you