Titan Company — Damaged product received

I avoid booking my first online watch from Amazon or Flipkart, just thinking of fake or damaged products from these websites. So, I preferred Titan own App, but this is also not lagging behind as I have received a damaged (glass broken) watch which was perpetually send to me from Titan without inspecting that the glass was damaged. Pathetic customer service. Please don't refund my money instead Replace my watch as I have already paid for it and I don't want any delay from your end. Thanking you. A dissatisfied customer.

Nabadip Rajkhowa,
Order No. 9351363