[Resolved] Titan Company — default fitting in eyeglasses provided. | |||||
I got a scratch in my eyeglasses provided by titan eye plus store indiranagar, but when i asked for the replacement, it was told that it was a physical damage so it cant be replaced. I payed and reordered it again but after but the thickness was uneven in both the glasses (One was smaller and one was bigger) and when i told them about it, at first they told me to use it like that only. I kept getting strain in my eyes due to that and asked them for replacement again. Now its been 6 days and they are delaying the process even more even when i had told them that it is urgent and i am getting issues in my eyes. Was this information helpful? | |||||
Aug 30, 2017 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Jul 30, 2017 Titan Company Customer Care's response Dear Raushan, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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