[Resolved] Titan Company — defective watch

raushnpc

from Chennai, Tamil Nadu

Address:

560037

Hi team,

I bought a watch on 04/08/2017 which is defective. Below are the reasons for the same.

Watch details "
Printed on warranty card: model no - nf[protected]

Printed on watch
Ml2480/02
50m wr[protected]
2480sag31

1. After 1 month of purchase, it stopped working.
2. I submitted watch to service center, as per them something was loose. Hence it was not working.
3. I got the watch and it worked for some 1 month and gain it was stooped and this time, it works for some day and stopped for some day.
4. Then i submitted again to the service center and this time they said, machine has a problem and they changed the machine. It started working and again after 15 days it stopped working.
5.in between i again submitted watch to service center and it is stopped again.

Based on the behavior and services, anybody can conclude that this watch is defective and customer should get a replacement.

Watch was submitted to below service center.

Address: shop no. 90/3, opposite to innovative multiplex, outer ring road, marathahalli, service road, bengaluru, karnataka 560037

You can cehech the history details if your employee has entered into the system.

Please suggest me how to proceed with replacement as it is very difficult to go to service center every month to service a branded watch.

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Feb 2, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Titan Company Customer Care's response Dear Raushnpc,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve