| Address: | Thane, Maharashtra, 421301 | | Website: | titaneyeplus.com |
Hi,
Please see the attached bill. I had bought sunglasses and ordered tinted glasses on Sunday – 23rd April 2017. I had planned outing on Saturday – 29th April 2017 and I had specifically told about same to shop manager – Mr. Shuaib and had requested to deliver the sunglasses with tinted glasses fitted to it by Friday – 5th April 2017 without fail. Rather I had decided to go for this order only after confirmation by Mr. Shuaib about timely delivery. I had made full payment so that anybody could collect it on my behalf.
When I visited the shop on Friday - 5th April 2017, I was very much furious to know that my sunglasses were not ready. If the urgency was well known, why deliver was delayed? This is completely unacceptable from reputed outlet like Titan Eye Plus, especially when it is a TATA enterprise. I had to drive car during outing without sunglasses to and fro (800 Kms total) during summer, which resulted in burning sensation in my eyes and I could not enjoy whole outing.
I want an explanation on this delay. This shop has really let me down despite of being a regular customer. I am not going to step in to this shop further. Certainly, they have lost a potential customer.
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