[Resolved] Titan Company — dissatisfied and low quality repairs on titan octane watch (2018 model)

Pournami C

from Kollam, Kerala

Address:

Beach Road, Chinnakkada, Kollam, KERALA, 691014

I had bought a titan octane watch from the world of titan (Beach road, chinnakkada) dated 11/08/2018, it was a beautiful watch. But 1 month later, the min hand of the tachymetre came off. I gave it to the showroom (Mentioned above) to repair it. They repaired it somehow. Two months later, it again came off, this time i told them to repair it properly. They told, now it is working perfectly fine and repaired it and returned it to me. Now, a day before yesterday, it agin came off...

I ask you. For the watch i paid 10000 rupees, and also i had the inconvenience of travelling here and there. Shouldn't they grant me a refund/ exchange it to another model???

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Apr 5, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

Titan Company Customer Care's response Dear Pournami,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Mar 03, 2019

Titan Company Customer Care's response Dear Sir / Madam,

Thank you for confirming your contact number and email address. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.
Sincerely,
Steve