[Resolved] Titan Company — exchange product

Santoshtosha

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411044

Hii consumer court i want to compliment against the titan watch, i have bought watch from titan store, in june 2018, after buying watch 6 time i have visited to service centre and they have told me to we can’t exchange watch. I have guarantee card of watch but they refuse to exchange it. I want to complaint against titan watch company. Worst, third class, cheap watch and service provider seen ever in my life, i’ll never buy titan watch in my life and also inform to all my friends to don’t buy any product from titan.

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Feb 6, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Titan Company Customer Care's response Dear Santoshtosha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve