[Resolved] Titan Company — Fastrack watch

Aparajita8

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700029

Hi,
My brother had bought a watch for me on rakhi on the 18th of August 2016 from showroom. He was not aware that i had the same watch. He went back to return it (buy a backpack in stead) but the showroom refused to exchange it. My brother had to buy the bag separately and the watch is basically a waste now. The reason for not exchanging was they had put stamp on the warranty card. Is this how THE TITAN works?

Please let me know if we were duped. You can contact me on my email Id aaparajita.[protected]@gmail.com

Aparajita Ghosh.

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Sep 30, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Titan Company Customer Care's response Dear Aparajita,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve