| Address: | Sundarlal Jains and Sons, d.d. tower, christian basti, G.S. Road, Guwahati, Assam, 781005 |
My father purchased the spectacles guided by titan eye plus personal and tested by so called ophthalmologist in that shop but the spectacles delivered was found inappropriate to wear. The vision of nearby was blurred and my father could not focus objects or writings, so we contacted the guwahati branch, Sundarlal Jain & Sons, Christian Basti. First of all they are very unprofessional and they says my father need to visit once their shop, it was really difficult to visit their as my father was staying in industry in meghalaya, still he went to check with their requirements. But they said they dont have any problem. They suggested tp wear it for long time. My father did that too. After that it was severe to wear that spectacles. He faced a lot of issues with the configuration of spectacles. So again I have contacted their service, they replied we cant do anything, its an intermediate problem you hav to go for progressive lens. Are you fooling us in the name of brands like titan. Literally the behavior is intolerable. It is their fault that they could not make the bifocal lens properly and now they says they can't replace. Please I and my father already faced so much difficulties in retaining the glasses, I urge the supreme authorities to take action against this and help me either replace the lens or just refund the amount that my father paid. So please take it on a serious note. I will be thankful, if you could resolve the issue. Also they informed me that you can file complaint but nothing is going to happen. So I hope this is misleading service from titan.
Invoice No. BPD0022561 Was this information helpful? | 
Post your Comment