[Resolved] Titan Company — helpdesk complaint -[protected] ticket id: [protected]

rahul_bhugra

from Mumbai, Maharashtra

Address:

122001

Please check email chain and twitter handle. You should be able to find all the details with the reference number in the subject line, call me for any further information.
I have been in touch with mr rishi prakash in the okhla head office, he ha promised me to get a voucher issued in lieu of the watch, so i could use the same to purchase a fossil watch instead, paying any differential.
I was told to go to the mg mega mall store in gurgaon to get the same, was even made to speak to the south ex branch on a conference call, who affirmed the same to me.
I went to the store only to be told that the voucher issued was for someone else, very unethical behaviour from a brand like titan.
Hoping for someone senior to intervene and resolve my issue going on for more than a year now.

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Oct 30, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Titan Company Customer Care's response Dear Rahul,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

We have registered a complaint with our social care team on 28/09/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve