[Resolved]  Titan Company — I am forced to pay more and force to buy a perfume worth rs.399

Address:

Central Mall, 4th Floor, Future Group Zonal Office, 700156

Today, i.e 20/8/19 I and my father (aged about 67+) have visited Titan showroom at 269/1 B.T. Road, kolkata. We have chosen a Titan watch and after payment of Rs.2305/- through Debit Card.
After payment the watch was given for chain adjustment. When they gave it to may dad it was loose in his hand. He politely said please cut one more unit. Then the person at the Billing counter said they cannot adjust it more. People now a days wear loose wathes u have to do the same. My father said I am 67+ and I cannot wear a watch like a person of 30 yeqrs of age.
Then I politely said that please adjust it, they were just trying to avoid my words because it was about to 8:30pm and they were in hurry to close the store.
Then I said then please give me another choice, they said if it is loose then every watch will be loose. I told them to initiate refund but they said I can void the bill but I cannot guarantee the return.
Then they started misbehaving with my father. Which create a scean in the store premises. There were many more customers and my father faced a wrong situation because of your employee, which cause serious mental agony and harrasment.
Then they find one more watch of Rs.2061/- but they were not ready to refund me the balance amount. They forced me and my father to buy one perfume which is not at all required by us. We objected but they forced ua to buy a perfume of Rs.399/- I have to pay more Rs.154/-.

I have faced financial loss as well as harrasment. Kindly look into this matter. I want my refund of Rs.399/- (perfume cost) and Rs.25000/- for mental harrassment and misbehaviour.

Tata is a renound company and we are loyal customer of tata. So this kinds of behaviour is not expected from this giant company.

Kindly look into this. Or else I have yo go to Consumer forum for the same.