[Resolved] Titan Company — I'm complaining about the wrist watch.

Bhoomika Mishra Shukla

from Ratlam, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462039

I have purchased a wrist watch from a titan store in db city mall, bhopal, mp, and since the day i have purchased that watch is not working properly, it usually gets stop after every hour or two then starts then stops. I have also dropped it to the store two times, but they are not doing anything, they kept it for 7 days and did nothing to that, they are not even bothered to repair it. I am very much disappointed by the services that has been given by that titan store. It would have been very good if i would have gone for any other brand. I am regretting my choice for going over a big brand name like titan.

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Dec 30, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Titan Company Customer Care's response Dear Bhoomika,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve