[Resolved] Titan Company — lens are blurred

Rohit Dhupar

from Delhi, Delhi

Address:

Maina Sales & Marketing Shop No 101 & 102,Lalganga City Motibagh Chowk,Raipur-492001, Raipur, Chhattisgarh

I have purchased specs from titan store in raipur (Cg). My customer code:cpg0010121 and my sales order no:trlc016007. But lens of the specs are totally blurred within 5 months of purchase and visibility is not clear. It is not left for use anymore. I have contacted the titan store from where i have purchased it but they said we can't do anything in this matter. Please guide me what i should do now.

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Sep 8, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2019

Titan Company Customer Care's response Dear Rohit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve