Titan Company — Low quality product and cheap service

Address:

Titan showroom Gandhi Nagar

Regards...after filing griviences with customer care ...they are just passing time by asking details ...smtimes in the form of product details like model no etc etc sometime like pics of the device and all ...I have attached the screenshot...and there is no concrete action or step taken by them ...or else since it was bought in the month of August they are letting watch to go out of warranty period ...please either they should get the product replaced or take the product and pay us