[Resolved] Titan Company — mia bracelet

Trisha Sachdeva

Address:	Chandigarh, Punjab
Website:	Tanishq

My parents purchased it as a gift for me along with one earings before coming to sydney.. They came to sydney on saturday 3rd november and gifted me the bangle and earrings yesterday on dhanteras.. But after opening the bangle box and trying it for very first time i realised the bangle is broken from one end... Which is definitely not accepted from tanishq jewellery on tbe very first day.

Now my parents are here for 4-5 months. But luckily my husband is travelling toindia for 2 weeks where he will need to go to chandigarh now for bringing this bangle along woth reciept to you to exchange/repair the piece. He will be kn chandigarh only for two days during his trip... So please if it will be taking any time to get it repaired theni would request you to change the piece with same design. Because he is visiting india for short notice in emergency for his dad's operation.

Please provide me an email address to adress my concern toand a number where i can talk to manager and even send all the required pictures and details of this purchase.

Kind regards
Trisha

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Dec 7, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Titan Company Customer Care's response Dear Trisha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

You can write to [protected]@titan.co.in with product image and invoice details. So that our team can check and do the needful.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve