[Resolved]  Titan Company — my golden diamond becomes fatty colour after the repairs of my watch

Address:Bhopal, Madhya Pradesh, 462023

I am priyanka sen i brought a titan watch from your showroom which is situated in near gubli gate indrapuri. On the date of 09/11/2017.
But around elevan month later.in my watch the golden dimond or golden stone that present inside the glass on the dialcase is pickup and move to hole circle in side the glass. And when i go to your indrapuri bhopal showroom and tell the all problem which is related to golden dimond.
The showroom manager mr. And mr. Khalid khan say dont worry sir we will repair and call you back... But they not call me... Whenever i call him and asks for my watch. They reply it will some more time need to solved your problem. I said o. K.. But after 3 to 4 day they call me and said your watch is ready and collect it. So that i go to showroom and collect the watch... But in my watch there is some golden dimond are convert to the some fatty colour.. Watch is not look like attractive. It's service is very bad. I requested to the titan customer care plz help us... And give some satisfying result.
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Mar 2, 2019
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2019
Titan Company Customer Care's response
Dear Deepak Kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Complaint comments 

Comments

I received Kenneth Cole is not working condition...after 5 days it's not working.. costomer care not answering. my order number is 260111. It is cost 6000 rs.
Company not solwing matter. Customer care is not answering properly. Neither replacing nor giving money back.

I received Kenneth Cole is not working condition...after 5 days it's not working.. costomer care not answering. my order number is 260111. It is cost 6000 rs.
Company not solwing matter. Customer care is not answering properly. Neither replacing nor giving money back.

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