[Resolved] Titan Company — not accept replace with 12 hrs of purchasing

Bala Sp

from Mumbai, Maharashtra

Address:

No 6 subikksham avenue, Boothipuram road, Theni, Tamil Nadu, 625531

Dear sir
Yesterday night 8.30 pm i purchased new watch amount of rs 2365/- while checking in the morning of next day its not suitable for my hand. I try to replace my with with new one and above the price. But theni, tamilnadu showroom was not accepted my request. So i feel bad.. If i purchased through online they give minimum one week time to replace..

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Jul 11, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Titan Company Customer Care's response Dear Bala,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve