Titan Company — Order didn't received till now

Order I'd : 7064827
This is my order I'd. I order it on 13/07/2022. But till now I didn't recieved it. If I'm keep on asking customer care and email also not even a single response about where's the product. Lost the patience of waiting. I never expect this from titan. I want to cancel the order and refund the money also my encircle points.
Are you guys playing or what. I'm keep on asking you guys always saying wait. wait till how many days till year end it seems like that only. It was brought for gift but the day itself got over. Till doesn't delivered yet. Atleast return back the money. That's also you guys didn't doing. For one product to take this much time to deliver. I really never expect this from titan.
I need proper response actually where the product right what's the issue in that.
Only they are saying we will reach you as soon as possible. But I don't know when. No proper update for customer.