[Resolved] Titan Company — order not processed but money deducted.

BaidyaTom

from Imphal, Manipur

Address:	Mumbai City, Maharashtra, 400051
Website:	www.titan.co.in

Dear Sir/ Ma'am,
I was trying to buy a watch (model no 1729SL01) from your website on 27.11.2018 and had placed the order using my credit card. Money amounting to Rs. 1835.00 was deducted from my account but the order was canceled. I had contacted your customer care center but they kept repeating that they cannot help me. After that I had mailed you on 28.11.2018 about the issue and had received a reply the next day that you will look into my complaint. I had also forwarded the screen-shot of my account statement to your mail but till now I have not received any reply from your end. So stop the harassment and refund my money.

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Jan 15, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Titan Company Customer Care's response Dear BaidyaTom,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at
your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve