[Resolved] Titan Company — payment debited from my account but not reflected in tanishq/titan page - it still stays payment pending

vineetha rohra

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411027
Website:	Tanishqgoldenharvest.co.in

I paid online 2k on 18th january 2019 via net banking to tanishq golden harvest scheme - payment got debited from my bank but its not reflecting in tanishq's site.
I called customer care and filed a complaint. No action taken since 24 hours. This morning i followed up twice, he sais to go ahead and make a payment, old one will get credited when issue is resolved. I chose a different mode of payment today, again same issue - money got debited but no reflection in ur site.
In total i paid 4k for my tanishq account and 2k foe my father's account - my 6k are stuck and there is no resolution from the team. I have already followed up thrice.
I am attaching snapshots of the transactions as well.
Please solve this immediately.

+1 photos

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Feb 20, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Jan 19, 2019

Updated by vineetha rohra Any update on this ?

Verified Support

Jan 20, 2019

Titan Company Customer Care's response Dear Vineetha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve