[Resolved] Titan Company — poor quality of product

rhapthak108

from Mumbai, Maharashtra

Address:	Vadodara, Gujarat, 390022
Website:	www.titan.co.in

I have purchased one watch from titan showroom vadodara (Raopura) on dated 21.02.2016 model no nf9327km02a. This watch was not showing right time every three month. Three to four time watch given for repairing even when it was under warrantee yet giving repeated problem. Now i m fedup from this. After investing more then 6000inr i am not getting right product. Either entire watch to be replaced or need to provide same cost another watch replacement. Thanks & regards ritesh pathak [protected]

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Dec 5, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Titan Company Customer Care's response Dear Ritesh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Nov 04, 2018

Titan Company Customer Care's response Dear Ritesh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As discussed, your complaint was already registered with our social care on 04/11/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve