[Resolved] Titan Company — Problem has not been resolved and improper behavior of manager or staff

Tanvi Bhavsar

from Delhi, Delhi

Address:

Anand, Gujarat

Respected sir/madam,

I Tanvi Bhavsar bought Titan Raga priced Rs. 6999/- from one of your showroom at Vallabh Vidyanagar, Gujarat. It has been only two month, and I got the lock problem because of which it fell down while I was driving and because of which the belt got out. I went to the showroom to ask for the repair as it was in the warranty but they said that it will be own your risk we will repair as we can’t guaranty you about the repair of the belt fix. They did what they said the fixed it but the actual problem of lock was not resolved and also the belt of the watch got some scratches and the decoration part of the watch hindered. This was a gift to me by myself on my birthday, and because all such reason now I am losing faith in the company. Please do the needful in this matter to re-sure that I can be loyal customer again. I have already placed the complaint on Titan helpdesk. If the solution I require is not met I am sure to visit consumer forum for this.

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Jun 23, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Titan Company Customer Care's response Dear Tanvi Bhavsar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve