Titan Company — Product not exchanged due to system problem

Address:

48 Gariahat Road, Ballygunge, Kol 700019

I had purchased a watch from the Gariahat showroom of Kolkata on 23Jan23 to gift to someone.

Since she had an almost identical watch, I went to the store on 05Feb23 to exchange it. The store manager told me to come after 3 days i.e. on 07Feb23 as their 'system' was not working. They again called me on 07Feb and told they require another 3 days for their system to become operational.

Noteworthy, during this period they are anle to sell new products by billing it manually.

This caused me immense embarrassment as the ocassion was on 5th Feb for which I purchased the gift.

This is not expected from such a big company who is also a market leader and indicates that the company has little care and commitment towards customer interest.

It is also surprising to note that products purchased from one store cannot be exchanged from another store.

Still hoping to get my watch exchanged.

Somjit Chatterjee
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