Titan Company — Product service under warranty. In service center for last 65 days. Repair complaint | |||||
Product Service under Warranty. In Service Center for 65 days Automatic Watch Still Not Fixed..Watch I used for myself is less than the time its in Service Center.. First I Given Watch for Service Nov 11 2015 At Titan Hues At 1st floor LULU Cochin I visited store 3 times In between to enquire ..there response and attitude was they dont care I received watch After 43 days on December 24 2015 . later that day i found out watch is not working complaint wasnt rectified even after 43 days so i called titan hues . they told me service lady will be available from Jan 9 . I called on Jan 15 asked me to bring coming week so i given watch back to them on Jan 22th ref id 116AS1801B1864 on Feb 3rd i gone to check again. they said Automatic watch is done directly by the company and have to call them. so i called on jan 4th on there toll free no mentioned in the bill and told whole this to them they given me promise of call back me in 2 days and resolve issue will receive product asap. also email regarding . any of this didnt happen also Totally my watch in service for 65 days now. I visited store today they told me its not there problem i live 52 km away from cochin i had to travel 6 times for a watch ..which is one of titan flagship range or premium once paid huge sum for this watch . its my one month half salary. its my many months savings to be exact i really dont know what to do either i need money or watch repaired . i dont trust titan ever Albin George [protected] Kerala Cochin Kothamangalam Was this information helpful? | |||||
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Titan Company customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Albin George,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center/help desk team on 03/02/2016 and the ticket number is as follows :1077123. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve