[Resolved] Titan Company — purchase of titan spectacle and providing solution thereof

[Resolved] Titan Company — purchase of titan spectacle and providing solution thereof

T tanmay2000 from Delhi, Delhi

Sir, I have purchased a titan spectacle (Frame and lens - rx white titan) costing rs.2291.00 from m/s skupa international pvt ltd, vaishali, ghaziabad (Up) on 09/01/2019 vide invoice no. B6f0000803 and sales order no. Tgvh000863. The above bill/invoice along with photos of broken spectacle frame with different angle is attached to this complaint. The spectacle frame got broken on 04.02.19, while cleaning the frame/lens with soft hand as usual. Such an instance has come to my notice at first time of the prestigious company like you - titan. I am a regular customer of titan products for the last more than 05 years and have purchased 4 to 5 spectacles before it, but never have any complaints. Now, this time the titan product i. E. Spectacle frame has got broken within a month time with no reasons, as such i can say that the material quality is not good. Therefore, i want to have a solution from your end by replacing the spectacle frame with no cost being a regular customer from my nearest shop i. E. Titan eyeplus vikas marg, metro piller no.52, shop no.82 and 83, vijay block, ncr, vikas marg, delhi -110092 or to refund the amount me at the earliest. Please confirm me by return mail at [protected]@gmail.com Regards Tanmay tripathi Mob-[protected] +4 photos Was this information helpful? No (0) Yes (0)
Mar 14, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Feb 06, 2019 Updated by tanmay2000 Sir, I have purchased a Titan spectacle(Frame and Lens - Rx White Titan) costing Rs.2291.00 from M/s Skupa International Pvt Ltd, Vaishali, Ghaziabad(UP) on 09/01/2019 vide Invoice No.B6F0000803 and sales order No. TGVH000863. The above bill/Invoice along with photos of broken spectacle frame with different angle is attached to this complaint. The spectacle frame got broken on 04.02.19, while cleaning the frame/lens with soft hand as usual. Such an instance has come to my notice at first time of the prestigious company like you- Titan. I am a regular customer of Titan products for the last more than 05 years and have purchased 4 to 5 spectacles before it, but never have any complaints. Now, this time the Titan product i.e. Spectacle frame has got broken within a month time with no reasons, as such I can say that the material quality is not good. Therefore, I want to have a solution from your end by replacing the spectacle frame with no cost being a regular customer from my nearest shop i.e. Titan Eyeplus Vikas Marg, Metro piller No.52, shop No.82 and 83, Vijay Block, NCR, Vikas Marg, Delhi -110092 or to refund the amount me at the earliest. Please confirm me by return mail at [protected]@gmail.com Regards Tanmay Tripathi Mob-[protected] Verified Support Feb 07, 2019 Titan Company Customer Care's response Dear Tanmay, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced. As per our records, your complaint is registered with social care team on 07/02/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected] or write to [protected]@titan.co.in. Sincerely, Steve
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