[Resolved] Titan Company — raga watch

Neena Eliza Jose

from Coimbatore, Tamil Nadu

Address:

Ernakulam, Kerala, 682024

I had given my watch for replacing the pearls and for changing the battery in lulu world of titan showroom. After the repair the pearls fitted in my watch are not of the accurate size and i was neither notified about the same.
The store claims that i was informed and has charged an amount of rs 120 for replacement of pearls. The pearls that doesnot match the size.
I would like to have a positive response from the authorities and refix my watch with exact sized pearls.

Invoice number 83724i00009620 dated 02.01.2019

Jo[protected]

Variant no 9975wm01

Thanks and regards
Neena eliza jose
[protected]

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Feb 7, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Titan Company Customer Care's response Dear Neena,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Jan 02, 2019

Titan Company Customer Care's response Dear Neena,

Steve here from the Customer Relations team. Always here to help!

We tried reaching out to you today @19:53 hours; however there was no response. Hence, we request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve