I bought two titan watches yesterday from your store, World of Titan, Manuelsons building, round west, Thrissur, kerala 680001. Total amount Rs 8950/- date 16.01.2023, Invoice no 23TTKS[protected]. Invoice copy attached
Today, since I had some change of mind regarding the product, I went to the same store to exchange the product with some other model watch.
I selected two other watches for a total amount of approx Rs 5500/-, but the store is not ready to refund me the balance amount after settling with my original invoice of Rs 8950/-.
I am informed from the store that, as a policy of the company, I can exchange for the same or bigger value products but refund of balance amount to me is not permitted. I must buy some other products (which i don't want to) for the balance amount inorder to settle the transaction.
On the reverse of the invoice it's mentioned that exchange is permitted within 30 days if it's unused and with permission from the store. It's nowhere mentioned in the invoice, that the balance amount after exchange won't be refunded.
In this backdrop, I would request to kindly consider my genuine request for refunding the balance amount instead of compelling me to buy any product for the balance amount, which I don't want.
Instruction/permission may be given to the store for considering my request for refunding the balance amount after exchange.
Contact me-
Prasad P
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