[Resolved] Titan Company — reminder 2 titan sonata poor watch belt pin quality

Abhay Nikale

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra, 400081

Dear titan team,

After several mail and reminder still awaiting permanent resolution from titan team and which is unfortunate. Watch is purchased in aug. 2018 and visited titan showroom almost 4 times for permanent solution.

I require refund or replacement of another watch from titan sode otherwise will have to consumer court. If titan doesn't feel important to help customer after several follow up and reminder for permanenet solution then customer will never think to go for any titan product henceforth.

Regards,

Abhay nikale

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Oct 15, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2018

Titan Company Customer Care's response Dear Abhay,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve