[Resolved] Titan Company — replacement of sonata sf smart band

Akshay De

Address:

Integrity Building, Veer Sandra, Hosur Road, Electronic City, Bengaluru, Karnataka 560100, 560100

Hi,

I have purchased Sonata SF Smart band on 06/01/2019 from World of Titan HSR store in Bangalore. During initial days band was charging through laptop but suddenly it has stopped charging through laptop. It is charging improperly only through mobile charger. Battery backup is also reduced.

It is clearly the manufacturing fault which has occurred just within two months of purchase. I bought the Band to HSR store from where I purchased it and they are denying to replace it despite the fault it has. They are just taking their hands away instead of solving problem.

Being a regular Titan customer this is really frustrating and annoying. I am sharing Invoice and warranty card for your reference.

Please do the needful and replace the fitness band which is kept in store from past two weeks. Ticket id raised for this [protected] is taking longer than estimated time. I have not received any response since couple of weeks. I am highly disappointed with Titan service. First of all store executives are not willing to take initiatives and help out in this situation moreover customer care department is also non-responsive.

Till now I was experiencing good quality and service from Titan but I can observe decreasing quality of products as well as poor customer service day-by-day. In future I will never prefer any of the Titan product and I also share this pathetic experience from Titan so that people can make their better choices of going with other products. I am highly disappointed with after sales and customer care services. Please send me your escalation matrix so that I can highlight to your senior authority about decreasing customer service.

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Jul 9, 2020

Complaint marked as Resolved

Band replaced after filing complaint on Consumer Complaints forum. Registered complaint mentioned above by Titan was already expired. Many thanks to Consumer Complaints forum for resolving completely ignored complaint by Titan.

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Titan Company Customer Care's response Dear Akshay,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 12/03/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Jul 09, 2020

Updated by Akshay De Band replaced after filing complaint on Consumer Complaints forum. Registered complaint mentioned above by Titan was already expired. Many thanks to Consumer Complaints forum for resolving completely ignored complaint by Titan.