[Resolved] Titan Company — rs 250/- labour charge 416% of cell cost of rs 60/-

call_vikaspandey

from Jammu, Jammu and Kashmir

Address:

Ranchi, Jharkhand, 834009

1.in my 2 year old titan wristwatch which started loosing time, for a simple replacement of a button cell costing rs 60/-, i was charged rs 250/- i. E. 416% of the cell cost as labour charge at titan showroom fogla durables ltd, 56 circular road, lalpur, ranchi on 03 november 17.

2. This 416% as labour charge is unacceptable and tantamounts to unethical trade practice.

3. No titan authorised service centre in ranchi is replacing the rs 60/- cell without additional rs 250/- labour charge.

4. Bill is attached for reconciliation.

Vikas pandey
[protected]

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Dec 8, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2017

Titan Company Customer Care's response Dear Vikas,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve